Refund Policy
Overview
This Refund Policy explains when AiDeepImage Labs may issue refunds for subscription purchases made through our website. By purchasing a paid plan, you agree to this policy in addition to our Terms of Service.
30-Day Money-Back Guarantee
If your purchase is eligible, you may request a refund within 30 days of the original payment date. Refund requests made after 30 days are generally not eligible unless required by law or approved at our sole discretion.
Eligible Refund Requests
We typically review refunds for first-time subscription purchases, duplicate charges, accidental purchases, billing errors, or material service issues that our support team is unable to resolve within a reasonable time.
Non-Refundable Situations
Refunds may be denied for repeated refund requests, abuse of promotional offers, violations of our Terms, or accounts that have engaged in fraudulent, deceptive, or prohibited activity. Partial month usage, unused time after renewal, or change-of-mind requests outside the guarantee window may also be non-refundable.
How To Request a Refund
To request a refund, contact support with the email address tied to your account, your PayPal transaction details, the plan purchased, and a short explanation of the issue. We may ask for additional information to verify the purchase before processing a decision.
Processing
Approved refunds are generally returned through the original payment method used at checkout. Processing times can vary depending on PayPal and your financial institution. If a refund is issued, access to the refunded paid plan may be reduced, suspended, or removed.
Contact
For refund questions or requests, please use the contact form on our website and include your order information so our team can review it quickly.